Your written quotation, package conditions and supplier rules matter. The schedule below is indicative, and a separate written agreement or supplier-specific conditions may take precedence.
What this policy covers
This policy covers flights, hotels, transfers, sightseeing, excursions, activities, packaged tours and related services booked with Trip Buddies directly or through authorised agents. It applies unless a separate written agreement states otherwise. Applicable supplier conditions will be communicated at booking.
A booking requires both receipt of the required advance and a Trip Buddies booking voucher or confirmation email. Advance amounts and payment deadlines appear in the package terms, invoice or written quotation. An enquiry or payment alone does not guarantee availability.
Request a cancellation or change
Contact us with your booking reference, lead traveller name, contact number and the cancellation or change you need. Keep a copy of your request and any supporting documents. We will review the relevant package and supplier terms and explain the applicable charges and next steps.
Indicative cancellation schedule
Charges depend on the service, supplier rules and timing. This general schedule does not replace the specific conditions supplied with your booking.
| When cancellation occurs | Indicative cancellation charge |
|---|---|
| More than 30 days before departure | 10% of the total booking cost or forfeiture of the advance, whichever is higher. |
| 15–30 days before departure | 25% of the total booking cost. |
| 7–14 days before departure | 50% of the total booking cost. |
| Less than 7 days before departure, or no-show | 100% of the total booking cost. |
Airlines, ferries, special events and other suppliers may impose stricter or non-refundable conditions. Disclosed supplier-specific penalties override this indicative schedule where applicable. Group package and FIT quotation conditions can differ; ask us to clarify any overlapping or unclear deadline before paying.
Refund calculation and timing
Eligible refunds are calculated after applicable cancellation charges, supplier penalties, payment-gateway transaction fees and disclosed non-refundable components are deducted, subject to applicable law.
Once approved, refunds are normally processed within 14–21 business days, depending on the payment method and banking partners. This period begins after approval, not when a cancellation request is first sent. We will communicate the approved amount and processing status.
Refunds normally go to the original payment method. If that route is unavailable, an alternative may be arranged after identity verification. Gateway settlement and banking timelines may also apply.
Non-refundable components
Unless stated otherwise, visa fees, certain prepaid activities, supplier-imposed non-refundable fares, convenience fees, service charges and third-party supplier fees may be non-refundable. These components must be disclosed at booking and remain subject to applicable law.
Date changes and name corrections
Amendments are subject to availability and supplier rules. Amendment fees and additional supplier charges may apply. Name changes on flight tickets or other supplier documents may be refused or carry significant charges. A change request does not itself confirm the revised arrangement.
Disruption and changes by Trip Buddies
Natural disasters, government restrictions, pandemics, war, strikes and other extraordinary events may affect a trip. We will assist in seeking refunds, credits or rearrangements, but cannot guarantee supplier cooperation. Supplier travel credits or vouchers may be passed on unless the law requires a cash refund.
If operational or supplier changes significantly affect your booking, such as a schedule change or accommodation downgrade, we will notify you and offer alternatives where possible. If an alternative is unacceptable, any refund is handled under the applicable supplier conditions, this policy and the law.
Supplier policies and travel insurance
Airlines, hotels, transfer providers and activity operators have their own cancellation and refund conditions. As an intermediary for those services, we will work towards the best available outcome, but their terms often determine the recoverable amount.
We recommend considering comprehensive travel insurance for cancellation, delay, medical emergencies, lost baggage and other contingencies. Cover and exclusions depend on the insurer and policy; insurance may provide benefits beyond this policy.
Payment disputes and suspected fraud
If you dispute a payment with your bank, Trip Buddies may provide the bank or payment provider with relevant booking and transaction records. If a chargeback is found invalid, any amount that remains payable may be recovered through an authorised process. Any administrative charge must be disclosed, applicable under the agreed terms and permitted by law; this page does not authorise an automatic new debit.
Where fraudulent activity is suspected, bookings or refunds may be paused while an investigation takes place, subject to applicable law. We may cooperate with payment providers or law enforcement where necessary.
Questions, complaints and policy updates
If you disagree with a refund decision, email us with your booking details and supporting information. We will investigate and respond. Unresolved disputes are governed by Indian law and the courts in Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, unless law requires otherwise.
We may update this page and its revised date. Keep the conditions supplied with your booking; later updates do not remove any existing contractual or statutory rights.
Need a detail explained?
Ask us before you book. We’ll help explain the terms that apply to your particular trip.
Chhatrapati Sambhajinagar, Maharashtra, India